5 Steps of User Story Mapping Process

User Story Mapping has became a popular user story management technique.It is an engaging activity where all participants are involved in the process of building the product backlog. To understand more about the concept please refer to this article.

In this post I would like to introduce the steps in story mapping process and how to do it in Jira. To enable User Story Map in Jira I use Agile User Story Mapping Board for Jira, a plugin developed by DevSamurai

1. Understand user and discover their goals

The first step is to understand you users their goals when using your product. Using the plugin you can create personas to describe your potential customers

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After knowing your users, you can identify their goals, in this example my personas are users of an e-commerce platform and they have following Goals

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2. Define user journey to achieve goals

Now you have the Goals identified, this step is to define the steps to full-fill thaegoals. The steps make a narrative flow of the story you want to tell with your users. Here are all the steps when user wants to “Buy a product”

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To buy a product user needs to go through the flow “Search products”, “View product details”, Add product to shopping cart and finally checkout product

3. Find solutions for achieving the user steps

After defining the steps, it is time to dig into details to find solutions for each step. At this step you actually create the “user stories”

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4. Prioritize user stories and product backlog grooming

Each story has priority and it may not organized properly from the previous step, product owner can refine and re-organize the stories at this step. Drag and drop higher priority stories to the top of the board. Not only stories but also reorganize the story flow by mapping the steps or goals.

5. Plan development

Create development plan using release or sprint to complete user’s journey. Start with common and easy to implement tasks first, organize other stories in swimlanes by release or sprint for future implementation

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