For over 13 years, Artigiano Del Software has been designing and delivering unique, tailor-made solutions for clients using Atlassian products. By combining extensive technical expertise with the practical knowledge acquired through a wide range of projects, we help organizations transform their ways of working, improve operational efficiency, and build scalable digital platforms that respond precisely to their business needs.

Our consultancy services cover the analysis, design, implementation, optimization, and continuous improvement of solutions based on Jira, Jira Service Management, Confluence, Bitbucket, and the broader Atlassian ecosystem. Rather than relying on generic or unnecessarily complex configurations, we adopt a pragmatic, configuration-first approach that prioritizes the effective use of native Atlassian capabilities, automation, workflows, forms, permissions, dashboards, reporting, and integrations.

Every engagement begins with an understanding of the client’s objectives, processes, organizational structure, governance requirements, and long-term roadmap. We then translate these requirements into a solution that is functional, maintainable, secure, and capable of evolving as the organization grows. Particular attention is given to service management, process standardization, automated routing, SLA management, knowledge management, collaboration, data quality, and user adoption.

Our experience across different industries and business contexts allows us to identify reusable patterns while preserving the individuality of each client’s environment. Whether the requirement involves implementing a new ITSM platform, migrating from Data Center or Server to Atlassian Cloud, integrating Atlassian products with external systems, improving an existing configuration, or delivering training and operational documentation, we provide hands-on support throughout the entire lifecycle of the initiative.

The result is not simply a configured Atlassian instance, but a coherent and sustainable working environment: one that reflects the client’s processes, supports governance and compliance, reduces manual effort, enables better visibility, and empowers teams to work more effectively. Through continuous collaboration, clear documentation, knowledge transfer, and measurable improvements, Artigiano Del Software helps clients obtain lasting value from their Atlassian investment.

Office

• Bologna – Italy

Industry Expertise

• Medical device
• Automotive
• Remote control
• Banking
• Service Desk management